FAQ – Frequently Asked Questions
What is DistillSpirits?
DistillSpirits is your Australian supplier of high-quality distillation equipment, accessories, and supplies. We support both hobbyist and professional distillers by offering premium tools, expert advice, and customer-focused service.
Do you ship across Australia?
Yes, we ship to all states and territories in Australia. Shipping costs depend on the size and weight of your order and your location. You’ll see shipping charges at checkout.
How long will delivery take?
Delivery usually takes 2-7 business days for most metro areas. Regional or remote areas may take longer. Once your order ships, you’ll receive tracking information via email.
What is your returns and refund policy?
If you find a defect or an error with your order, contact us within 14 days of receiving the item. We’ll instruct you on how to return the product for a replacement or refund. Please ensure items are in original condition and packaging.
Are your products compliant with Australian regulations?
All our products meet relevant safety, material, and manufacturing regulations in Australia. If you require specific certification or documentation, contact us and we will assist you.
Do I need a license to use distillation equipment?
It depends on what you’re distilling. In Australia, distilling alcohol for consumption requires an excise manufacturer licence from the ATO, regardless of the still size. Non-alcoholic distillation (e.g. essential oils, aromatic waters) has different regulations. Always check the rules in your state and with the ATO.
How do I track my order?
Once your order has shipped, you’ll receive an email with tracking information. You can use the link provided to follow your package’s progress. If you didn’t receive the tracking info, contact our support team.
Do you offer product warranties or guarantees?
Yes. Many of our items come with a manufacturer’s warranty. If your product fails under normal use, we will facilitate a repair, replacement, or refund according to the warranty terms. Please keep proof of purchase.
Can I order spare parts or accessories?
Absolutely. We stock a wide range of replacement parts, accessories, and consumables for most models we sell. If you’re missing something, contact us—we’ll do our best to help you get what you need.
How can I contact customer support?
You can reach us via email at [email protected], by phone at [Your Contact Number], or through our online contact form. We aim to respond to all enquiries within 24 hours on business days.